Customer service
Crystal City Framing is a successful small business in an area outside of Washington, D.C. in the United States. Paul and his assistant, Joe, have a loyal client base. Although …
Customer service Read MoreCustomer Service
How to take customer service to the next level
Customer service is a major aspect of the business. Without it, or if it is severely lacking, the business will end up with a bad reputation and a declining customer …
How to take customer service to the next level Read MoreCustomer Service Tips – How to deal with angry customers
Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need …
Customer Service Tips – How to deal with angry customers Read MoreCustomer service requires effective communication
Imagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business …
Customer service requires effective communication Read MoreWhatever happened to customer service?
in the old movie Miracle on 34th StreetMacy’s Santa sends customers to Gimbels’ rival store for products Macy’s doesn’t have. After an outcry from management, it then turns out that …
Whatever happened to customer service? Read MoreWho Decides Good Customer Service?
“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I heard as a kid on my first trip to an ice cream parlor near …
Who Decides Good Customer Service? Read MoreCustomer Service and Your Authentic Self
We often hear people say that to truly enjoy being a business owner we need to be authentic. We also hear that customers and clients will flock to us when …
Customer Service and Your Authentic Self Read MoreEmpathy Statements for Customer Service Representatives
Showing empathy to customers takes more than words, it also takes imagination. It’s not enough to utter a few well meant clichés, hoping this will placate an upset or angry …
Empathy Statements for Customer Service Representatives Read More